Commonly Asked Questions

 

WHAT IS THE GLOBAL COMMUNITY?
By logging into the Web App, you are able to access the global community. It consists of over 6 million people worldwide. ​Join groups specific to you where you'll be motivated and encouraged. Create your own profile where you'll earn badges for your progress. Chat with others about fitness and nutrition. Post progress pictures. Change your profile picture. Join individual/group challenges. Compete with yourself and/or the entire world by earning 'fit points' and rewards. See what 'fit points' are here.

CAN I TRY THE ONLINE GYM MEMBERSHIP?
Heck yes! We want you to see first-hand how MAD FIT can change your life free of charge and without a credit card. We are in the business of helping people. The Trial Membership is 14 days.

WHAT DEVICES ARE YOUR APPS AVAILABLE FOR?
The web app is available on all devices through the "App Login" menu option on our website. We also have Android and iOS mobile apps optimized for smartphones. You can download these by following the link in your activation email you will receive once you become a Online Gym/Online Coaching member.

HOW WILL I BE MOTIVATED?
When you join MAD FIT, you will create a personal community profile on our social network. You will be motivated by connecting with others, you can join challenges, and engage in discussion groups. You won't be alone on your fitness journey. If you purchased the Online Coaching Membership, you will also have your own personal coach to push you and motivate you beyond what you thought was possible. Last, you will fight to the top of the leaderboard as you gain Fit Points and will be rewarded for being #1.

YOU SYNC WITH FITBIT. HOW DOES THAT WORK?
Once you have activated your membership using your Membership Activation Email, you need to be sure your Fitbit fitness tracker is fully activated (see instructions). When using the Fitbit, your calories, work-outs, walking distance, steps taken and your sleep rhythm will be registered. The Fitbit is available for iPhone, Android or accessible via an application on the Web. You can connect the Fitbit with your MAD FIT Community Profile by following the instructions here. All Fitbit trackers sync with MAD FIT except the Aria.

I FINISHED THE 14-DAY TRIAL ONLINE GYM MEMBERSHIP. HOW DO I PURCHASE?
You can purchase here.

I'M A ONLINE GYM MEMBER. HOW DO I UPGRADE TO ONLINE COACHING?
As an Online Gym Member, you can upgrade to Online Coaching by purchasing the add-on..